Our Terms and Conditions

Welcome to Xpress Moving Logistics

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that requires publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of our Website/App www.quickrelocation.in (“Website”).

General terms

For the purpose of these Terms of Use, wherever the context so requires the term 'Xpress Moving Logistics' or 'us' or 'we' or the ‘Company’ refers to the owner of the Site, a company incorporated under the Companies Act, 2017 and having its registered office at Level 1, 53/1, Roopena Agrahara, Sector-7, HSR Layout, Bangalore-560068, India. The term “User” or “you” refers to the user or viewer of the Site, individuals who call our phone number or the individuals who download, uses or views.

If you do not agree to the Terms and conditions, you must immediately cease all use of, or access to, the Site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy under Xpress Moving Logistics relationship with you in relation to the Site and the Service (as described below) rendered through the site.

Chapter 1 : Section 1: User(s) eligibility

1.1 User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Xpress Moving Logistics. Our Services (as described below) are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, the user(s) must not be minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

1.2 Xpress Moving Logistics advises its users that while accessing the website, they must follow/abide by the applicable laws. Xpress Moving Logistics is not responsible for the possible consequences caused by your behavior during use of the website. Xpress Moving Logistics may, in its sole discretion, refuse the service to anyone at any time.

1.3 This agreement applies to the user(s) if the user(s) are visitors, registered - free or paid user(s) who access the website for any purpose. It also applies to any legal entity that may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

1.4 This agreement applies to Xpress Moving Logistics Services offered on the Site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by the user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

Severability

2.3 The courts of Bangalore will have exclusive jurisdiction to decide any dispute that arises out of the above-mentioned agreement. If for any reason a court of competent jurisdiction finds any provision of this User Agreement illegal, invalid or otherwise unenforceable, such provision shall be severed and the entire agreement shall not fail on account thereof, the other terms of the agreement will be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this User Agreement will continue in full force and effect.

2.4 Failure by Xpress Moving Logistics to enforce any provision of this User Agreement will not be deemed a waiver of future enforcement of that or any other provision of this User Agreement. The User Agreement constitutes the entire agreement between the parties regarding the subject matter hereof. Neither this User Agreement nor any terms or conditions contained herein shall be construed as creating a partnership.

Chapter 3 - Section 3: Xpress Moving Logistics services

3.1 The Company operates the Site to provide relocation services (house and vehicle) and warehousing facilities to "users"(who have entered into the user agreement) within and outside the city (from the source of booking). The site facilitates the “Users” to calculate and obtain an instant quote for their move, provided the “users” have quantified the items to be moved with detailed specifications, which when done, will not get deviated from the final quote.

3.2 Xpress Moving Logistics has an adaptive algorithm which captures the inventory and computes the right truck size, packing requirements, and price. Once the consumer confirms the booking on the platform, based on its proprietary algorithm the right team is allotted to the move to ensure a hassle-free relocation experience for the consumers.(subject to the conditions which are contingent)

3.3 If you call Xpress Moving Logistics using our phone number listed on the Site, a Xpress Moving Logistics representative will, upon your verbal consent, use your personally identifiable information to complete the steps to get a quote done for the move.

3.4 Your submission of personal information through the Website/App is governed by our Privacy Policy. (view Privacy Policy)

3.5 Notwithstanding anything to the contrary herein the Company shall in no event be liable (whether in negligence or under contract) for:

1. Loss or damage caused by any event of force majeure including, without limitation, storm, fire, flood, explosion, theft, acts done with malicious intent by any person, or any other event outside the control of the Company;
2. Loss or damage arising from the natural deterioration of the Goods;
3. Loss or damage arising from any act or omission of the Customer or any other person acting on the Customer’s behalf including a failure to declare or false declaration of value (and so that the Customer shall indemnify the Company accordingly);
4. Valuation of the goods given to the Company before the move is considered as final. Incorrect valuation of the goods will be considered an omission by the customer and shall not be entertained.

3.6 Once the booking has been confirmed it shall form part of the contract and all the terms therein shall be binding. If the customer wishes to cancel or terminate before its full performance by the Company, the customer shall be governed by the cancellation policy of the Company. Cancellation Policy of the Company shall be revised and updated from time to time, it the responsibility of the customer to stay updated with the policy criteria.

3.7 When the Customer wants to recover the Goods or part of them from storage or inspect the goods in the warehouse, it shall give the Company a notice before 4 days from the date the customer wishes to recover the goods partly or wholly or inspect the goods in the warehouse. If the notice has not been served before 4 days, the Company shall deliver the goods or the customer can inspect the goods as per the Company’s available slots.

Chapter 4 - Section 4: Complaints

Any complaints arising out of the move shall be entertained by the Company before our Team leaves the destination. The complaints on damage will be on the goods which are unpacked by our Team. Any complaints arising out of the goods in the carton which are retained by the customer shall not be entertained by our Company. It is the responsibility of the customer to assure and check all available damage before the Team leaves the destination.